![]() I’ve never had a product that failed to work as long as I followed Blackmagic’s recommended system requirements. In looking at the supported hardware list on the form, I’ve noticed that USB 3.0 products are only supported on Windows 7 and 8, and on HP PC’s up to the Z820. I could go through each version of Desktop Video and examine each INF file to see if there is a driver hardware ID that matches this unknown device, but based on BM recommend system configurations, that appears to be a waste of time and effort. I uninstalled version 10.6.6 of Desktop Video and tried reinstalling version 9.7 which originally worked, that failed spectacularly, hanging during the install then blue screening forcing Windows into Recovery Mode. I ran Blackmagic Desktop Video installer using MSIEXEC /a to extract the contents of the installer and then examined all of the driver INF files to find a driver matching this last unidentified device, none were found matching this hardware ID, so this appears to be the reason why Intensity Shuttle USB 3.0 is not found when launching the video capture software. I also found matching hardware ID's in the INF driver files for this device.Ī second device, which shows up only after plugging in the Intensity Shuttle USB 3.0, remains unidentified, it has the Hardware ID of “USB\VID_04B4
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